It has a simple, tough design and straps specifically for small wrists, with a slim display to show the time and basic readouts. Successor to the Fitbit Ace 2, the Ace 3 is specifically designed for kids, making it the obvious choice to top this list. If you still can't set up your device, contact Customer Support.
For OS requirements, see Fitbit-compatible devices. If your phone is on an older version, you won’t be able to reinstall the app. Note: Before you uninstall the app, verify that your phone is running a supported version of Android OS.
Uninstall and reinstall the Fitbit app. Tap the information icon or gear icon next to the name of your Fitbit device. Remove your Fitbit device from the list of connected Bluetooth devices on your phone or tablet:. For instructions, see How do I set up my Fitbit device? Remove all other Fitbit devices from your Fitbit account. If you have trouble connecting your watch to Wi-Fi, see Why won't my Fitbit watch connect to Wi-Fi? Turn your Fitbit device off and back on. Turn off Bluetooth on your phone wait 10 seconds, and then turn it back on. For more information, see Why is the Fitbit app prompting me to turn on location services? 
You have location services turned on and the Fitbit app has permission to access your location. This mode frequently causes the device to disable Bluetooth. Power Saving Mode is turned off on your device. Your device doesn't have a set up or sync issue listed on What should I know about using the Fitbit app on my Android phone?. Your device is supported by the Fitbit app. (Android phones only) Double-check the following information about your phone or tablet:. Android phones-Tap Settings Connections Bluetooth. iPhones & iPads-Tap Settings Bluetooth. 
The Bluetooth setting on your phone or tablet is on. Android phones-Tap Settings About Phone or About Device Android Version. iPhones & iPads-Tap Settings General Software Update. To see if an update is waiting to be installed: The software on your phone or tablet is up to date. You followed the instructions for your device in How do I set up my Fitbit device? Note that you can't set up your Fitbit device from your phone or tablet's Bluetooth screen you must open the Fitbit app and follow the on-screen instructions. For more information, see How do I set up my Fitbit device? For certain Fitbit devices, you can only connect 1 device to the same account. 
To verify that your phone is compatible with the Fitbit app, visit /devices. The latest Fitbit devices require an iPhone or Android phone.
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